Pre-contract Information

Provider and contact

• Service provider: Umut Zereyak
• Brand: Dr Umut Zereyak Clinic
• Tax office: Erenköy
• Tax number: 9980512598
• Address: Caddebostan Mah. Kantarcı Rıza Sk. No:1, İç Kapı No:4, Kadıköy/İstanbul, Türkiye
• Clinic / appointments: +90 505 115 7001
• Coordinator · WhatsApp: +90 505 115 7010
• Email: doctoruz34@gmail.com
• Alternative email: umut@zereyak.com

Scope of the consultation

The service is one online aesthetic surgery preliminary consultation with a doctor. You can share your expectations, discuss the available information, possible procedures, general risks, alternatives and the next assessment steps.

An online assessment has limitations. Suitability for surgery and a definitive treatment plan require an in-person examination and any necessary tests. This consultation is not consent to surgery, a definitive diagnosis or a guarantee of a particular result or operation. It is not an emergency service. Surgery and other treatments require separate information, consent and agreements.

The price covers this preliminary consultation only. In-person examinations, surgery, tests, medication, hospital care, accommodation and transfers are excluded. Follow-up consultations are excluded unless separately agreed. There is no undertaking to deduct this fee from a later operation.

Duration, method and price

One consultation lasts 15–20 minutes via Google Meet. The total price including taxes is selected from these independent fixed prices: 100,00 EUR / 100,00 GBP / 100,00 USD. No Turkish lira payment or automatic currency conversion is offered. Your chosen currency and exact amount are shown before payment and stored with your order. The clinic adds no extra fee; your card issuer's own fees or exchange conditions may apply. Payment is by card.

Appointments and service delivery

Review the service and terms, choose your currency and complete your contact and billing details. The coordinator aims to contact you within two business days; delivery of the service is targeted within thirty days of purchase. A different date may be agreed in writing.

The doctor, date, time, time zone and Google Meet link are confirmed in writing. Purchase alone does not book a time slot. Payment or an appointment confirmation does not mean that the consultation has taken place.

Withdrawal and early service

Where the Turkish Distance Contracts Regulation applies, you may withdraw within fourteen days of the agreement without giving a reason or paying a penalty. Send an unambiguous statement to the clinic email or written coordinator channel; no special form is required. The statutory consequences of inadequate information remain reserved.

Starting the consultation before the withdrawal period ends requires your separate, express request. The checkout option is optional and is not preselected. Where applicable, the statutory exception for services begun with the consumer's consent may apply; the clinic's full-refund commitment continues until the consultation actually starts. If you do not request early service, an appropriate appointment after the withdrawal period is offered. Payment, general contract acceptance and the personal data notice do not replace this separate request.

Cancellation, changes and support

Before the consultation starts, you may cancel without giving a reason and choose a full refund or a free replacement appointment. Where possible, please give at least 24 hours' notice for planning purposes; this does not condition your right to a full refund. Detailed timing and conditions are set out in Cancellations, Refunds and Service Delivery.

For contractual refunds where statutory refund deadlines do not apply, payment is refunded 35 days after the clinic receives the cancellation notice. Where statutory withdrawal or impossibility rules apply, the mandatory refund deadline prevails; the 35-day period does not extend it.

Notices and complaints can be submitted through clinic contact channels. Turkish Law No. 6502 and related rules apply to the extent applicable, without removing mandatory local consumer protection. Depending on jurisdiction and current monetary limits, applications may be made to consumer arbitration committees or consumer courts; mandatory mediation rules apply where required. No exclusive jurisdiction term removes statutory application routes.

Transaction records and document copies

Checkout collects your name, contact and billing address. The order preserves the order number, transaction-date service and accepted contract versions, chosen price and currency, and separate early-service preference. After payment confirmation, you can download a lasting copy from the result screen.