Consultation Service Agreement

Parties and subject

• Service provider: Umut Zereyak
• Brand: Dr Umut Zereyak Clinic
• Tax office: Erenköy
• Tax number: 9980512598
• Address: Caddebostan Mah. Kantarcı Rıza Sk. No:1, İç Kapı No:4, Kadıköy/İstanbul, Türkiye
• Clinic / appointments: +90 505 115 7001
• Coordinator · WhatsApp: +90 505 115 7010
• Email: doctoruz34@gmail.com
• Alternative email: umut@zereyak.com

Scope of the consultation

The service is one online aesthetic surgery preliminary consultation with a doctor. You can share your expectations, discuss the available information, possible procedures, general risks, alternatives and the next assessment steps.

One consultation lasts 15–20 minutes via Google Meet. The total price including taxes is selected from these independent fixed prices: 100,00 EUR / 100,00 GBP / 100,00 USD. No Turkish lira payment or automatic currency conversion is offered. Your chosen currency and exact amount are shown before payment and stored with your order. The clinic adds no extra fee; your card issuer's own fees or exchange conditions may apply. Payment is by card.

An online assessment has limitations. Suitability for surgery and a definitive treatment plan require an in-person examination and any necessary tests. This consultation is not consent to surgery, a definitive diagnosis or a guarantee of a particular result or operation. It is not an emergency service. Surgery and other treatments require separate information, consent and agreements.

The price covers this preliminary consultation only. In-person examinations, surgery, tests, medication, hospital care, accommodation and transfers are excluded. Follow-up consultations are excluded unless separately agreed. There is no undertaking to deduct this fee from a later operation.

Professional assessment and responsibility

The doctor acts with professional care and in accordance with applicable rules. No particular operation, result or definite surgical suitability is promised. Assessment may be limited if adequate information is unavailable. Incomplete patient information does not remove responsibility for the provider's own fault.

Preparation and privacy

Prepare your questions, provide accurate contact information and arrange a quiet, private setting with a suitable internet connection. The doctor may recommend an in-person examination or tests. A coordinator joins for scheduling or language support only with your knowledge. The clinic does not record audio or video. If a separate recording is planned, its purpose, legal basis and any necessary separate permissions will be addressed first.

Health information and photographs are shared only where necessary with the authorised doctor and staff whose duties require access. Buying a service, submitting a photograph or accepting this agreement does not authorise advertising, social media, training or marketing use.

Appointments and service delivery

Review the service and terms, choose your currency and complete your contact and billing details. The coordinator aims to contact you within two business days; delivery of the service is targeted within thirty days of purchase. A different date may be agreed in writing.

The doctor, date, time, time zone and Google Meet link are confirmed in writing. Purchase alone does not book a time slot. Payment or an appointment confirmation does not mean that the consultation has taken place.

Before the consultation starts, you may cancel without giving a reason and choose a full refund or a free replacement appointment. Where possible, please give at least 24 hours' notice for planning purposes; this does not condition your right to a full refund. Detailed timing and conditions are set out in Cancellations, Refunds and Service Delivery.

For contractual refunds where statutory refund deadlines do not apply, payment is refunded 35 days after the clinic receives the cancellation notice. Where statutory withdrawal or impossibility rules apply, the mandatory refund deadline prevails; the 35-day period does not extend it.

This single-consultation service ends when the agreed consultation is properly completed. Follow-up is excluded unless separately agreed. Data protection and statutory record obligations continue afterwards.

Separate request for early service

Starting the consultation before the withdrawal period ends requires your separate, express request. The checkout option is optional and is not preselected. Where applicable, the statutory exception for services begun with the consumer's consent may apply; the clinic's full-refund commitment continues until the consultation actually starts. If you do not request early service, an appropriate appointment after the withdrawal period is offered. Payment, general contract acceptance and the personal data notice do not replace this separate request.